Acd path + Rad

[sunspark]

Hi guys ,

i set a DID speedcall to my acd path number (inside I put a hunt group to play "we are currently closed"), I have no interflow.

what I want to do is stop the call after playing "we are currently closed.....(so in the COS of the RAD), I adapted the "Answer Plus Message Length Timer" to the time of my message.

but when i call my DID number, after "we are currently closed ..." i can hear my music on hold . In my Acd path , the MOH is set to "none"

any idea?

[johnp]

I suppose the ultimate purpose might be told, but you could upload silence and assigned it to the queue as moh otherwise it appears to play the trunk default

[sunspark]

The problem with this solution is that a call will never be ended unless the caller hangs up

[Plainside]

How have you configured the Huntgroup?
If as a type:RAD it will reconnect them to the ACD Path and put them in que.

If you set the type:Voice it should play the message and disconnect them afterwards, if i recall correctly.

[sunspark]

You can't set rad port in a voice hunt group

[sarond]

You set the hunt group as RAD type.

Send the calls to it and then it will play the message and hangup when finished.

[sunspark]

You set the hunt group as RAD type.

Send the calls to it and then it will play the message and hangup when finished.

This os what i did but it doesn't works, i think it's a bug in the last release 9.1

[johnp]

You could also interflow to blank as that should disconnect

[sunspark]

You could also interflow to blank as that should disconnect

even with an empty interflow I have this problem. I really think it's a bug on the last release 9.1. I'm waiting for the return of the mitel spport (open ticket)