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Author Topic: nvalid Service Level Change.  (Read 2068 times)

Offline Bigpomaha

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nvalid Service Level Change.
« on: October 06, 2020, 12:50:33 PM »
Trying to change a user Service Level and getting the error.   Trying to change from Full to Multi-device when i get teh error.  I have 30 Multi-device user licenses but no IP user licenses.  Is this the reason for the error? 
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Offline sunspark

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Re: nvalid Service Level Change.
« Reply #1 on: October 06, 2020, 02:28:49 PM »
you can't change it like that.

you need to create a new user .
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Offline Bigpomaha

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Re: nvalid Service Level Change.
« Reply #2 on: October 06, 2020, 02:46:58 PM »
Can i unassign the user then change it and then reassign the same user
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Offline sunspark

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Re: nvalid Service Level Change.
« Reply #3 on: October 06, 2020, 02:54:49 PM »
you have to delete the user or delete only the extension
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Offline Bigpomaha

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Re: nvalid Service Level Change.
« Reply #4 on: October 06, 2020, 03:22:56 PM »
OK  thanks for the reply!!  Appreciate it!
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Offline august

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Re: nvalid Service Level Change.
« Reply #5 on: October 08, 2020, 08:05:36 AM »
To change a user from full to multidevice, you don't need to delete the phone.

Go to the Multi-devices users group and add your phone DN.  It will change from full to muti-device
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