Remote Contact Centre Client

[smarbar]

One of our customers is moving to a work at home model for all of their contact centre agents.

We will be using the MiCollab softphone for them all and have some setup through the MBG already and this works as expected.

I am trying to figure out/piece together information for getting the supervisor applications working, it looks like that is done using the MiVoice Border Gateway Connector and I have this installed on a test PC, its configured and connecting but none of the applications are able to connect through it.

I am probably missing something but cant work out what it is?

[lundah]

Run Teleworker Network Analyzer on the remote PC to ensure you have all the required ports open to start.

[boycey9]

Use the VPN on the MBG instead far more reliable or if the customer already has a VPN use that

[lundah]

Use the VPN on the MBG instead far more reliable or if the customer already has a VPN use that

No. MBG VPN is PPTP, which is not secure (there's exploits against it out in the wild).