Good Day to you all.
I was wondering whether you can help me at all.
I am trying to establish past and present concurrent calls for a particular contact centre queue group.
Average inbound call concurrency
Peak time inbound call concurrency
Max inbound call concurrency
I have read through the Contact Centre Report Guide for our particular release (8 at present, moving to 9 soon) I still haven't found a report that shows this particular stat.
Not all the reports work on our CCM Web so I am wondering whether it is something that needs to be enabled/configured.
Appreciate any guidance.
Thank you in advance.
