Call rerouting vs call fwd

[MitelNoobie]

Does a manually programmed call forward always override call rerouting settings?

I have a hotdesking extension 1001 which is not logged in, but has the following call forward settings:

call fwd no answer external -> 1002
call fwd no answer internal -> 1002

First alternative is voicemail.

Extension 1002 also has a call foward:

call fwd no answer external -> voicemail
call fwd no answer internal -> voicemail


Scenario:

I call 1002 and after zero rings i directly go to voicemail.

- how is this possible? a locate feature extension shows me only a call fwd on no answer, so i would assume i would have to get at least a couple rings before i will be transfered to voicemail?

I call 1001 and directly end up in the voicemail of 1001.

- This is probably due to 1002 also being directly transfered to voicemail and being seen as busy?

I changed the call rerouting first (and second) alternative of 1001 to nothing (every field normal). I dial 1001 again but still end up in the voicemail of 1001.

- how is this possible?


Hope you can shed some light.

[johnp]

What is the state of 1002?

[MitelNoobie]

What is the state of 1002?

IP Device ID: 1555                                                             
Circuit Location : 1 3 13 55 1                                                 
Extension : 1002
Active Features :                                                               
Message Waiting Lamp On                                                         
Dialed Message Waiting.                                                         
Callback Messages : 1                                                           
Call Forward No Answer External : Voicemail Ext
Call Forward No Answer Internal : Voicemail Ext                                         
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Primary Element  : LEID 11 - Routing Digits : xxxx *                           
Secondary Element: CEID 12 - Routing Digits : xxxx       

[MitelNoobie]

I think i fixed the original request, which was to make 1001 unreachable. How it works i don't understand.

I removed the call forwards on 1001 so that there are no call forwards left/active.

Then i applied Call Rerouting First and Second Alternative where everything is set to Normal without a destination.

Apparently, i get a out of service tone for this specific extension right now. Problem solved, but how?