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Author Topic: Nupoint Call Flow disable ability to skip a message by pressing a key  (Read 1322 times)

Offline mitelrvtd

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Nupoint Call Flow disable ability to skip a message by pressing a key
« on: August 31, 2020, 04:59:10 PM »
In our NuPoint call flows, we have a variety of messages and we don't want callers to be able to skip them by pressing a key on the phone.

As of now they can just by pressing any key.

Is there a way to make the messages "unskippable"?

Thanks
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Offline johnp

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Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #1 on: August 31, 2020, 05:25:07 PM »
Need to see how this is set up. Is this a menu playing or just a message
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Offline mitelrvtd

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Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #2 on: August 31, 2020, 05:28:24 PM »
It is a message, not a menu
Thank you
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Offline Ronan

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Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #3 on: September 01, 2020, 04:45:55 AM »
I just made a test and indeed pressing a key will skip the message, I didn't know that.
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Offline johnp

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Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #4 on: September 01, 2020, 05:53:33 PM »
Also did not know that. Might set them up as menus that accept 1 dtmf digit, with one repeat and make all digits repeat the same menu. There are instruction on the KB on how to export callflow recordings
« Last Edit: September 01, 2020, 05:55:05 PM by johnp »
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Offline mitelrvtd

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Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #5 on: September 02, 2020, 12:24:23 PM »
Ok, sounds like I would be looking at replacing the Messages with Menus, there is just a lot of them.

I have also gone through the export recordings procedure and I'll probably do that if needed or hopefully repoint the new Menus to the correct recording in the xml.

Thanks all
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