Author Topic: Mivoice business console  (Read 4885 times)

Offline sunspark

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Mivoice business console
« on: September 15, 2017, 09:31:43 AM »
Hu guys ,

i have an issue with mivoice console

i can use the console with the session (Eric)
but when im logged on the same computer with a different session ( Tom) i can't: "transport channel is down.directory services are unavailable"

When i exucute the console from Tom session as administrator it works. My Customer doesnt want to give admin access to Tom.

Why it works with Eric and not Tom ?

They have the same rights.

Thanks.


Offline eugenej

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Re: Mivoice business console
« Reply #1 on: September 15, 2017, 02:42:47 PM »
with who's id did you install the software? I'm guessing Eric's?

Offline sunspark

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Re: Mivoice business console
« Reply #2 on: September 15, 2017, 02:54:36 PM »
do you mean Directory number ? if yes .

from eric or tom you can use only one directory number ( attached to the same mac addrress)


Offline eugenej

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Re: Mivoice business console
« Reply #3 on: September 15, 2017, 02:58:40 PM »
no I meant when you installed the software on the PC, which windows credentials did you use?

Offline johnp

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Re: Mivoice business console
« Reply #4 on: September 15, 2017, 07:03:28 PM »
I'd run the wizard under the second user

Offline sunspark

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Re: Mivoice business console
« Reply #5 on: September 16, 2017, 08:02:15 AM »
Hi johnd.

I did. But same result

Offline eugenej

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Re: Mivoice business console
« Reply #6 on: September 19, 2017, 08:27:43 AM »
try give the second user same rights as the first user on the installation folders etc for the console.

Sounds like a permission problem, unless you are trying to run them simultaneously then you likely have a licensing problem

Offline sunspark

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Re: Mivoice business console
« Reply #7 on: September 19, 2017, 10:42:36 AM »
U can not run to extension at rhe same time.


Offline Ronan

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Re: Mivoice business console
« Reply #8 on: May 27, 2020, 05:15:04 AM »
Hello,

have you found a solution for this ?

My client has removed admin rights for the console users and it's a big problem.

Offline sunspark

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Re: Mivoice business console
« Reply #9 on: August 17, 2020, 06:39:04 PM »
U have to run the wizard a second time for each session

Offline NEPhoneGuy

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Re: Mivoice business console
« Reply #10 on: August 17, 2020, 08:25:09 PM »
Try running the software as an administrator from the user you are having trouble with.

Offline Ronan

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Re: Mivoice business console
« Reply #11 on: August 26, 2020, 04:46:56 AM »
Yeah we have made a procedure for computer support to run the wizard, not giving any rights, and It's working OK. The console attendants are changing regularly so they need it.


 

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