Mivoice business console

[sunspark]

Hu guys ,

i have an issue with mivoice console

i can use the console with the session (Eric)
but when im logged on the same computer with a different session ( Tom) i can't: "transport channel is down.directory services are unavailable"

When i exucute the console from Tom session as administrator it works. My Customer doesnt want to give admin access to Tom.

Why it works with Eric and not Tom ?

They have the same rights.

Thanks.

[eugenej]

with who's id did you install the software? I'm guessing Eric's?

[sunspark]

do you mean Directory number ? if yes .

from eric or tom you can use only one directory number ( attached to the same mac addrress)

[eugenej]

no I meant when you installed the software on the PC, which windows credentials did you use?

[johnp]

I'd run the wizard under the second user

[sunspark]

Hi johnd.

I did. But same result

[eugenej]

try give the second user same rights as the first user on the installation folders etc for the console.

Sounds like a permission problem, unless you are trying to run them simultaneously then you likely have a licensing problem

[sunspark]

U can not run to extension at rhe same time.

[Ronan]

Hello,

have you found a solution for this ?

My client has removed admin rights for the console users and it's a big problem.

[sunspark]

U have to run the wizard a second time for each session

[NEPhoneGuy]

Try running the software as an administrator from the user you are having trouble with.

[Ronan]

Yeah we have made a procedure for computer support to run the wizard, not giving any rights, and It's working OK. The console attendants are changing regularly so they need it.