So I'm kind of caught in the middle of a fight between vendor and new carrier right now. We previously had working service from an old carrier, but (Bigger Corp) bought them out and shut down phone service. My company is in a remote spot with not a lot of options and we've turned to the next best thing in the area for phones. We also have a support contract through Blackbox and they're pretty good about fixing our system.
The setup is Carrier> T1> 4 PRIs> Mitel3300-mxe
Now the new carrier has a "soft switch", so they're SIP based on their back-end I assume. I have zero SIP functionality on my end.
After the cutover, we stopped getting DTMF signals for voicemail and auto attendant. Packet captures from the carrier show signal going down to PRI, captures in the switch show zero activity. Find out it's a DTMF mismatch and they tell us to change to RFC2833...... which is a SIP protocol.
My support and their techs fight over who needs to change what, and eventual Mitel takes a look at my switch and says "um, yeah you don't have SIP, this is a provisioning error from carrier".
We also had weirdness where only 1/4 of the calls to DIDs were getting through, temp fix by cutting down to one PRI.
Still getting some pushback from carrier, but as of writing they sent the exact config for our service. Haven't had time to dig into it but my Blackbox rep had some interesting things to say about it. Does this make sense to anybody?
Framing: ESF
Line Coding: B8ZS
PRI IG index: 230
PRI IG Label: my company no you can't know
PRI NFAS: disabled
NFAS D-Channel Backup: disabled
NFAS Primary DS1: 1
NFAS Secondary DS1: 2
NFAS Active Path: none
Admin State: unlock
Operational State: enabled
Emulation Mode: network
Bearer Capability: speech
Profile Request: off
PRI Switch Type: isdn2
PRI Trunk Selection: Round Robin
PRI Timer 200: 1
PRI Timer 203: 30
PRI Timer 306: 10
PRI Timer 309: 90
PRI Timer 310: 30
Calling Name Delivery: publicnet
Calling Name Presentation: publicnet
Calling Name Max Wait Time:750
Ring Generation Control: auto
Called Party Type: unknown
Calling Party Type: unknown
Trunk Group: none
Trunk Context: none
NPA for Global DN: Not Used
Global DN (minus NPA): Not Used
GDN for outgoing calls: no
INS Lines: 48
OOS Lines: 0
Unlocked Lines: 48
Locked Lines: 0
Enabled CRVs: 48
Disabled CRVs: 0
Enabled Lines(Broadband): 48
Disabled Lines(Broadband): 0