Mivoice Business 3300 record a Call on 5330e IP

[Kyle.eschberger]

Hello all. Struggling with record a call feature.

Release level: 8.0 SP3 PR2

This works fine with 6920 set but not on a 5330e IP

Same COS with record a call enabled
recorder hunt group configured
voicemail configured for the extn I am recording on
record a call key configured on the phone

I call into the DID that rings to the extn, then press the record key, I see the key indicator flash orange and the recording features (Pause, Stop&save, Stop&erase) flash briefly then disappear.

Again this works great on the 6920 set just not on the 5330e IP

COS settings are
Record A Call
  Record-A-Call - Save Recording on Hang-up Yes
  Record-A-Call - Start Automatic Incoming Call Recording No
  Record-A-Call - Start Automatic Outgoing External Call Recording No
  Record-A-Call Active Yes


any help is greatly appreciated.

[sunspark]

Wirh witch software do you record your calls

[Kyle.eschberger]

No additional software. This is a built in feature. It records to the voicemial box.

[sunspark]

Ok, no mbg?

[sarond]

Is there anything different between the mailbox that works and the one that doesn't?