The directory number already exists

[ccmisdar]

I'm trying to add a new phone to my system.  It's going to be superset 4025 digital phone.  I'm trying to add it to a free PLID.  The extension I'm trying to add is currently used for a voicemail, I just want to add a phone to the users/voicemail extension.

If I run maint. command locate extension my return is  LOCATE: Non Prime extension number, which is what I believe indicates that it is a voicemail. 

I'm guessing based on previous threads that the number could be used as a key somewhere else.  Is there anyway to find out where the key is programmed on other extensions?

[acejavelin]

A Non-Prime extension means it is a key appearance on a set (most likely)... Go to User's and Devices, Advanced, Multiline Appearance Groups and look for it there, then delete it.

[ccmisdar]

There is no option to delete from that form.

[acejavelin]

There is no option to delete from that form.

Correct. You need to go to the button mapping for x2488 and clear (delete) key 23.

[ccmisdar]

I see the extension it's tied to now.  Thanks.

[ahmedh2]

Hi Where can i find button mapping?

[acejavelin]

Hi Where can i find button mapping?

Go to Users and Devices, open a user, and look in the KEYS tab, or Users and Device, Advanced Configuration, Multiline Set Keys.

[ccmisdar]

Hi Where can i find button mapping?

Go to Users and Devices, open a user, and look in the KEYS tab, or Users and Device, Advanced Configuration, Multiline Set Keys.

Old thread but thanks that did it.