Hi all
Sorry if this isnt the correct place to post this,
We are setting up a new Mitel install replacing our old PABX
part of this is also using the advanced queues such as sms, and email
While we have a MSP who manages and sets up our config for us, we have been given access as well to have a play with some advanced features to see what we can do in terms of linking our CRM to the queues
one thing we are trying to do is capture emails in and out of the email queues and save them in our own database
We have gotten a workflow working for inbound emails, to capture the email and pass it though to our database,
the problem we have is when we put that workflow on outbound emails, the body variable which gets passed though seems to be the body of the original email, not of the agents reply
Does anyone know whats going on here? and how we can fix it?
Our MSP is also looking into it, but not having much luck from their side
Many thanks in advance, and happy to answer any questions needed
