Author Topic: The directory number already exists  (Read 3879 times)

Offline ccmisdar

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The directory number already exists
« on: April 04, 2019, 12:35:49 PM »
I'm trying to add a new phone to my system.  It's going to be superset 4025 digital phone.  I'm trying to add it to a free PLID.  The extension I'm trying to add is currently used for a voicemail, I just want to add a phone to the users/voicemail extension.

If I run maint. command locate extension my return is  LOCATE: Non Prime extension number, which is what I believe indicates that it is a voicemail. 

I'm guessing based on previous threads that the number could be used as a key somewhere else.  Is there anyway to find out where the key is programmed on other extensions?


Offline acejavelin

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Re: The directory number already exists
« Reply #1 on: April 04, 2019, 12:56:44 PM »
A Non-Prime extension means it is a key appearance on a set (most likely)... Go to User's and Devices, Advanced, Multiline Appearance Groups and look for it there, then delete it.

Offline ccmisdar

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Re: The directory number already exists
« Reply #2 on: April 04, 2019, 05:11:22 PM »
There is no option to delete from that form.

Offline acejavelin

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Re: The directory number already exists
« Reply #3 on: April 04, 2019, 05:20:37 PM »
There is no option to delete from that form.
Correct. You need to go to the button mapping for x2488 and clear (delete) key 23.

Offline ccmisdar

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Re: The directory number already exists
« Reply #4 on: April 04, 2019, 05:25:18 PM »
I see the extension it's tied to now.  Thanks.

Offline ahmedh2

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Re: The directory number already exists
« Reply #5 on: June 26, 2019, 08:12:10 AM »
Hi Where can i find button mapping?

Offline acejavelin

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Re: The directory number already exists
« Reply #6 on: June 26, 2019, 02:17:27 PM »
Hi Where can i find button mapping?
Go to Users and Devices, open a user, and look in the KEYS tab, or Users and Device, Advanced Configuration, Multiline Set Keys.

Offline ccmisdar

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Re: The directory number already exists
« Reply #7 on: August 03, 2020, 12:54:06 PM »
Hi Where can i find button mapping?
Go to Users and Devices, open a user, and look in the KEYS tab, or Users and Device, Advanced Configuration, Multiline Set Keys.

Old thread but thanks that did it.


 

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