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Author Topic: Converting a Phantom to a regular extension  (Read 1168 times)

Offline NoPoYo

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Converting a Phantom to a regular extension
« on: June 03, 2020, 03:01:43 PM »
Hi,
I have a user who's been using the same phantom extension for years but, will now be working in the building and has requested to transfer both his phantom extension and direct dial number to his new desk phone.  What's the best way to do that? 
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Offline DND ON

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Re: Converting a Phantom to a regular extension
« Reply #1 on: June 03, 2020, 06:33:07 PM »
Delete everything and start from scratch. Make sure to unassign the DID first, so the CRT doesn’t become corrupted.
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Offline NoPoYo

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Re: Converting a Phantom to a regular extension
« Reply #2 on: June 03, 2020, 06:44:33 PM »
That was my idea also.  But, will deleting the phantom replace the extension in the phone list? 
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Offline DND ON

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Re: Converting a Phantom to a regular extension
« Reply #3 on: June 04, 2020, 08:59:12 PM »
I don’t understand the question.
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