It's coming up to another bank holiday and as usual, our phone system is going to be in Day Mode all day even though the company is closed thanks to the MiVoice Office Application Suite's Night Service feature not supporting the ability to skip dates or date ranges.
Sure, we could temporarily disable the Night Service feature in MiVo OAS over the weekend (and remember to re-enable it the following Tuesday), but why should we have to?
It also doesn't appear to support weekends very well as you have to enter a start and end time for 7 days of the week, so we have ours toggle Night mode for one minute on a Saturday and Sunday morning around 2am to get around it.
We had a STAR application at one point, but that messes with the call records, since the STAR application technically answers the call so hey presto, no more missed calls, or so it would appear in the TIM Plus reports!
What does everyone else do? Would anyone else like to see the Night Service feature improved upon?
Cheers,
Matty Brown
