Update -
I spoke with the customer this morning...
A call comes into phone A, the call is for phone B which is twinned to a cellphone.
The user transfers the call to phone B. After the call transfers, Phone A performs a reset.
This apparently doesn't happen everytime for every twinned call. But occurred twice yesterday.
I have asked the customer to note if and when it happens again with the details of all phones involved...
Anyone ever had this issue?