I'm new to the Mitel platform and some PBX terms in general, so bear with me.... I have an extension, 3600, that is an auto-attendant voice mail box. Basically an external customer calls the full DID of this number XXX-XXXX-3600, immediately gets a pre-recorded message (3600 Voicemail box), then can press 0 or 1 to be transferred to another extension, 3630, which rings a bunch of phones, then goes to the 3630 voice mail box if no one picks up.
The problem I'm having is that if someone calls XXX-XXXX-3600, regardless of whether they listen to the message and hang up or press 0 or 1 to continue to a live person, the call is not showing up in SMDR.
When I go to a maintenance shell and type in LOCATE NUMBER 3600, it says "The number refers to a Non Prime Broadcast Group." I know it is assigned as a secondary extension on one of our handsets and set not to ring. In Call Routing, I have 3600 set to go immediately to voice mail aka the auto attendant.
I looked in SMDR options and I feel like I we have everything turned on already that would be relevant.
I'm trying to get logs of all calls to XXX-XXXX-3600. If someone has some advice for me I would appreciate it. I'm wondering if I set this auto-attendant up incorrectly for logging in the first place.
Thanks