SIP error message Not Enough License in PBX

[Lock]

Hi Team,

One of my SIP Terminals is showing the error message on the LED Display.

Error. Not Enough license in PBX.

I cannot call or receive calls from that SIP Extension.

HELP!!

[Magpye]

Are there enough sip extension licenses on the phone system?

If they are concurrent, maybe this one was last to connect and all the licenses are in use?

[Lock]

I have about 95 sip extensions on the network. And yes that particular extension may have connected last when all the other licenses were used up.
How do i check whether i have enough licenses available?? I am using Mitel 470 as a communications server.

[Magpye]

I'm not familiar with the 470, but one of the other forum users should be able to advise.

[lundah]

Try asking in the Aastra forum, this board covers the old legacy Mitel stuff.

[bojo387]

@Lock, what is your PBX software version? Do you use AMS or WebAdmin Access?

[Lock]

@bojo387  sorry for the late reply.

My PBX software version is

System software
                                                       Application                                           Boot
Version                                                      8719a1                                           8719a1
Date                                                              12.09.2016                      12.09.2016

And yes i use WebAdmin Access.

[zoo]

Go to Terminals and check if any created terminals don't have assigned user - if found, delete terminal. This will release used license...If terminal is deleted from User screen - it's not really deleted - just not allocated to the user and will hold the license...

[Lock]

@zoo
I have deleted the terminals like you have suggested but still the license error persists.
I have checked the License section and it gives me the following status:


Terminals:                                              License:
MiVoice5300 IP Phones                          1
Mitel SIP Terminals                                 89
SIP Terminals                                          1

I currently have 94 terminals created on the Web client. 91 terminals are registered.
Only 3 are not registered.

[bojo387]

What's the actual breakdown of your terminals? 94 Mitel SIP or 94 total terminals under System Terminals?  (License is only for 89 Mitel SIP + 1 SIP Terminal)

remove/delete other Mitel SIP terminals until you are at 89...