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Author Topic: Can Agents have calls forwarded?  (Read 922 times)

Offline dan231

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Can Agents have calls forwarded?
« on: March 20, 2020, 12:41:02 PM »
Mitel 5000 and Phone Manager.  I have normal calls forwarded, but when a user signs in as an agent those calls still ring to the desk phone
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Offline Tech Electronics

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Re: Can Agents have calls forwarded?
« Reply #1 on: March 20, 2020, 04:03:20 PM »
Dan231,

Absolutely, those go to an ACD Hunt Group which stays in the system just like any Hunt Group with multiple members in it.

You can setup agents as Teleworkers so they take their phones home; if they are IP that is.

Thanks,

TE


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Offline dan231

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Re: Can Agents have calls forwarded?
« Reply #2 on: March 20, 2020, 04:05:08 PM »
Thank you for the response
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