Call forwarding to external phone not working

[krasi69]

Hello,
We have Mitel 5000 phone system. I forwarded my extension 295 (with associated extension 92001 - trunk group)
to my cell phone. I have 2 cases with this call forwarding:

1) I place direct call from another company phone to my phone with ext. 295 and the call forwarding works.
2) I dial first the extension 1910 and I hear the company greeting. Then I dial my extension 295. I receive message
"Not Available" and the call forwarding doesn't work.

Can you please tell me why the call forwarding to my cell phone doesn't work in case (2) ?
My cell phone is external phone for our Mitel 5000 system.

[Tech Electronics]

krasi69,

There could be a few reasons this isn't working, but without seeing your database it would be hard to guess what it is.

My first guess is that 295 isn't your real extension number and that there is something else going on that you are unaware of.

My second guess is that you don't have enough trunking in the system to support what you are doing.

Thanks,

TE

[krasi69]

Hello TE,

Thanks for your reply. I attached few screenshots from our Mitel 5000 database.
You can see the configuration parameters for my phone 295 and for our trunk groups.

Do you now which settings I have to change so that the forwarding to cell phone (external phone)
will work in both cases ?

Best Regards,
Kris

[acejavelin]

Turn off Propagate Original Caller ID in the PRI trunk group, and make sure you have a valid number as the default outbound caller ID set.