Author Topic: Cloudlink MiTeam setup  (Read 1113 times)

Offline lundah

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Cloudlink MiTeam setup
« on: March 14, 2020, 10:37:57 AM »
Trying to enable Cloudlink MiTeam on our internal MiCollab. We ordered the licenses, and when I go into the Cloudlink Accounts Console I see the order but can't assign it to our account. However, when I go in to view our account, I see the MiTeam Meetings order listed. I can't for the life of me find contact info for any support resources to troubleshoot this. Anyone have any experience with this, or know how to get to Cloudlink support?


Offline lundah

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Re: Cloudlink MiTeam setup
« Reply #1 on: March 16, 2020, 10:58:06 PM »
So I finally was able to reach Cloudlink support. Couldn't use our existing Cloudlink account, so I had to set up a new Cloudlink account, apply the licensing to it, switch MiCollab chat back to server-based, disconnect MiCollab from the old Cloudlink account, connect to the new one, test MiTeam (thankfully worked), then re-enable Cloudlink chat. Users had to exit/restart clients, but it's working. Just in time for us to all go WFH until further notice.


 

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