I would agree the physical phones would be best but we would need to have PoE bricks to power the phones in people's homes and we don't have them available at this point.
On the mobile client we are getting users who don't have the option to have the phone system dial them and the called party, so is basically just a cell call for those calls we we are looking to have our outbound toll free number on the call, not our people's cell number.
We tried the softphone in the MiCollab client and while it will ring the softphone, no audio goes through the softphone and the hard phone still picks up and hangs up the call.
I have the configuration wrong but not sure where to go to fix it.