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Offline seulor01

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Can
« on: January 05, 2011, 06:00:06 AM »
Hi. this question is about the Mitel AMC. My customer has a active software assurance, until 2011-11-xx but for some reason the MCD software releases is not available, the only releases of software that I can select is release 8 and 9 noting above.anybody that has any experience or something about this?

Regards UO 
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Offline Mattmayn

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Re: Can
« Reply #1 on: January 05, 2011, 10:51:04 AM »
I would contact AMC and have them check it. It only takes a few min.
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Offline ianbt001

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Re: Can
« Reply #2 on: January 05, 2011, 02:52:11 PM »
Not a 100% sure but think you cannot upgrade from rel 9 to 4.0 etc without purchasing new licences.
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Offline bluewhite4

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Re: Can
« Reply #3 on: January 05, 2011, 03:09:06 PM »
As long as the customer is under active/valid software assurance, and the hardware can support it, there should be no reason it couldn't go to 4.0 or higher.

I would do as Mattmayn has suggested and email AMC support at amc_support@mitel.com

I've actually run into this before and it was a glitch on the particular record. They had it fixed for me in about 24 hours.
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