License violation

[sunspark]

Hi guys.  I have 1 Mivb with a dlm and a cluster of 5 Mivb.  I installed the new security certificate on the 4 Mivb and I left the mivb with the dlm at the end.  When I installed my last certificate, after the retrieve license, my dlm went to No, impossible to give it to yes, so I made a clear hardware id of the Garid but since then I can change it to Yes.  I have the error below.  Any idea ?


“licensekeys” or “licensecert” file has
been corrupted

[ralph]

Sounds similar to an issue I had.
I had one site where the controller was blocked from getting to the AMC by the firewall.
When I tried to save the licenses after uploading the new cert, I got that error.
As soon as the firewall issue was corrected it worked fine.

Ralph

[sunspark]

Hi Ralph ,

not really similar case ,

Attached how to resolve it.

[sarond]

So does manually setting the Software Version in AMC resolve this or does AMC support have to get involved?

[sunspark]

1st : need to contact amcsupport@mitel.com to check the Garid Tag version. when its done
2 : go back to : DLM , switch to YES , and sync ARID
3 : SDS sync from networks elements