Hi,
I'm working with 5000CP units in each location and learning as I go. We recently had an issue where incoming callers to the main line weren't being directed to the voicemail of the extension they were dialing, but were being put into the general mailbox. I was able to resolve this issue but when I did it affected the hot desk function for a user.
Prior to the issue, the user would be able to hot desk in either location by punching in the a code. Now when the user attempts to hot desk into the phone, they get an "unrecognized" login.
The user only uses 1 single phone in each location. Each phone has the HD IN/OUT button configured, but the user doesnt use it, they simply punched in their code and it initiated the HD session.
Any ideas would be greatly appreciate.
Thanks!