transfer to embedded v.mail greetin

[Nicks041100]

Mitel 3300 4.2 with embedded v.mail:
I am trying to find a way to have the user's personal greeting, not their name greeting play when calls are transferred into a user's mailbox from someone within the company?  thanks

[ralph]

I checked this out using my 2 phones. 
I call phone one, press transfer and dial the embedded vm.
I press "#" and then the user's mailbox.
The message says <user name recording> "please leave your message at the tone. <beep>".

Nicks041100 wants the VM to play the user's greeting.

I can't think of a way to do this without transferring directly to the user extension and letting it forward to vm.

Ralph

[ralph]

Figured out out - I must have been in the eggnog early.

Dial VM pilot.
Dial  (if you have a vm box on the system) press "**" (two stars). OR (if you don't have a box on the system) press "*#)
Dial the mailbox to leave a message for.
Release the call.

Ralph

[Mattmayn]

If you set up the transfer to VM that Mitel has on MOL (dialing *ext) it should play the greeting not the name. It is much easier for the end user than having to wait from prompts. Not as easy on you since you have to create hunt groups for each user.

[Chakara]

  Also on MOL - instead of hunt groups, you can set up line appearances on a dummy phone.  I find it much easier....

-Chak

[Mattmayn]

I didn't know about the last one. That would be much better in a large environment so you don't waste hunt groups.

[Chakara]

  It is way less clicks as well - hit the change all keys button and program them all on one form.

-Chak

[ralph]

I hate the idea of creating phantom lines or hunt groups to forward to a users greeting.  That's a lot of work if you're dealing with more than just a few users.

I suppose you could set up an IP trunk loop back port if you had available IP trunking.  Then do it with ARS.  Dunno for sure with the embedded but I'd think that would work.

Ralph