69xx Series Phones: Issues

[Tech Electronics]

Guys,

It seems that lately we are having a lot of issues with the 69xx series phones with the combination of their Month, Week,  Revision and Firmware installed.

For instance
phones made in 2018 48 with Revision: B14(03) with FW: 1.4.0.73 will upgrade, but not downgrade.
phones made in 2018 49 with Revision: B14(03) with FW: 1.4.0.73 will upgrade, but not downgrade.
phones made in 2018 48 with Revision: B16(15)  FW: 1.4.0.73 will neither upgrade or downgrade.

Previous phones made in 2018 22 with Revision: 28(24), original FW: Unknown, will upgrade and downgrade, but if they have firmware 1.3.0.112 they seem to have issues.

Mitel's answer to some issues we were having on an 8.0 SP3 PR2 system was to upgrade them all to firmware 1.4.0.80 as that is the firmware that will work on a 8.0 system to resolve issues with firmware itself, but not the hardware issues the phones may have.

I also know previously if you had a phone that was below 1.0.0.148 it had to be manually upgraded to that version and then it would download the latest version from the system. This obviously is no longer a problem unless the issue of firmware updates has returned for phones issued towards the end of 2018.

So, my question is does anyone know of any other hardware/firmware/combinations that have issues?

Thanks,

TE

[billbry66]

fatal exception might be the clue

Are they early version 53 series
" rev A.xx 53xx phones and upgrade to MiVB 8.0 SP3 PR3, they will download firmware 06.05.00.18 and will kill the phone."

[dporod]

Guys,

It seems that lately we are having a lot of issues with the 69xx series phones with the combination of their Month, Week,  Revision and Firmware installed.

For instance
phones made in 2018 48 with Revision: B14(03) with FW: 1.4.0.73 will upgrade, but not downgrade.
phones made in 2018 49 with Revision: B14(03) with FW: 1.4.0.73 will upgrade, but not downgrade.
phones made in 2018 48 with Revision: B16(15)  FW: 1.4.0.73 will neither upgrade or downgrade.

Previous phones made in 2018 22 with Revision: 28(24), original FW: Unknown, will upgrade and downgrade, but if they have firmware 1.3.0.112 they seem to have issues.

Mitel's answer to some issues we were having on an 8.0 SP3 PR2 system was to upgrade them all to firmware 1.4.0.80 as that is the firmware that will work on a 8.0 system to resolve issues with firmware itself, but not the hardware issues the phones may have.

I also know previously if you had a phone that was below 1.0.0.148 it had to be manually upgraded to that version and then it would download the latest version from the system. This obviously is no longer a problem unless the issue of firmware updates has returned for phones issued towards the end of 2018.

So, my question is does anyone know of any other hardware/firmware/combinations that have issues?

Thanks,

TE

We have about 900 6920's. They all have 1.3.0.112 except a few that we have upgraded as a test.

[TimLad]

Did you ever get this sorted, I have run into the same issue today..

[BlackSunshine]

If you flip the phone around are the headset ports on the far right or far left?  If they are far right(older version) I had to exchange all mine out for the newer revision 6900 series phones with headset ports on far left.  The older revision phones never did perform right.

[TimLad]

Known issue, not sure why they didn`t put this on KMS

Mitel is aware of a 6930 IP Phone software upgrade issue related to a limited batch of 6930 products manufactured during weeks 47, 48, and 49 of 2018. We have corrected the issue with our manufacturing partner and have corrected the issue with all Mitel stock in our global warehouses. Mitel continues to ship 6930 IP Phones and can confirm all phones shipping as of today have the problem corrected. Partners or customers who experience software upgrade issues and confirm the product was manufactured during the affected period, should contact their standard support contacts to have products replaced via our DOA/RMA process under our standard warranty. Please accept our apologies for any inconveniences this issue may have caused.

[BlackSunshine]

Handset port not headset...Sorry

If you flip the phone around are the headset ports on the far right or far left?  If they are far right(older version) I had to exchange all mine out for the newer revision 6900 series phones with headset ports on far left.  The older revision phones never did perform right.