Snow day... or not

[mayerfeld]

Generally, we have our receptionist answer our phones and only rely on the auto-attendant if no one answers after 5 rings.

On occasion, I would like to change that for one of our departments/incoming DIDs.

For example on a day when it is NOT a "snow day", 60% of our calls are "Are you opened?" which the atto-attendant could be changed to answer.

So, how do I temporarily change the way that DID gets answered?

Alternately, I could forward all calls from that DID to a different DID which does get answered by the autoattendant after 0 rings.  How would I do that?

Thanks!

[ralph]

You could do a 2rd party call forward to the auto attendant.   
From your phone, dial **69<ext><VM extension>   (For the rest of you techs that are say'n "**69 what the heck is that?"   My company set up this system so I know the codes. )
<ext> is the hunt group the calls ring into - probably a series of keys on the phone. 
<VM extension is the voice mail hunt group> 
This will either drop you into the auto attendant or the voice mail box of the <ext>.  Depending on which one, rerecord it's greeting.
I don't know your exact set up so I guessing a bit.   

Have you tried just putting the system in to night mode?

Ralph

[mayerfeld]

ooh, nite mode!!!
That sounds really easy for the receptionist to do!
(your other solution means I'd probably have to do it...)
I would have to set it up first though right?
How?

[ralph]

Does your receptionist currently use Night mode?

Ralph

[mayerfeld]

no, we do not have one set up.  How do I set one up?
Thanks!

[Chakara]

  Look at the feature access codes for day/night setting.  Also check the COS to make sure the appropriate users have permission to change it.

  Once done, on most routing and re-direction forms of the system you have Day/Night1/Night2 and control how the call is routed based on that mode.

  Hope this gets you moving in the right direction....

-Chak

[mayerfeld]

dialing **69 gets a busy signal and a "not allowed" message on the screen.

1. add a route on the "Call Rerouting Always Alternative Assignment" form to the autoattendant (call it route 6)
2. change Night1 for that extension/DID on the "Call Rerouting Assignment Form" to route 6

how do i get the DID into night mode? I presume I type some code into a phone that has that has the right COS.

The call forwarding actually seems easier at this point...