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Author Topic: Set Ringer Volume on 5320e and not allow user to change  (Read 1779 times)

Offline mitelrvtd

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Set Ringer Volume on 5320e and not allow user to change
« on: October 29, 2019, 01:34:45 PM »
Agents in our call center have 5320e phones and we would like to disable the ability to change the ringer volume, so they don't turn it all the way down..

Is there any option to set a specific volume for the ringer and not allow the user to change it?

Thank you
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Offline sunspark

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Re: Set Ringer Volume on 5320e and not allow user to change
« Reply #1 on: November 04, 2019, 05:29:47 AM »
Maybe the COS : Handset Volume Adjustment Saved
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Offline mitelrvtd

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Re: Set Ringer Volume on 5320e and not allow user to change
« Reply #2 on: November 04, 2019, 11:52:52 AM »
It looks like that one is for handset volume but thanks for pointing it out as I'm sure it will come up.

As far as I have found it isn't possible.
Here they are having the same issue as us where call center staff turn down the volume.
https://community.spiceworks.com/topic/1391000-restricting-mitel-5320-ring-volume-options

It was also stated somewhere else as "3300 supports the volume key method (must be actively ringing) and via the Superkey menu, a key cannot be programmed with a preset level."
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