AA Tree submenu recording has a delay before it begins

[Enobaham]

I have a MiVoice Business 8.0 SP3. We are also using NuPoint 19.1.0.101.01 in MiCollab 8.1.0.101

I have scoured the interwebs and can not for the life of me find the answer...and maybe there is none....

We have an AA Tree that has a menu that is entered when the caller presses 2. When they do, there is a 2 second delay before the greeting "press 1 for admin and 2 for operations" kicks in. It's long enough to make anyone who calls in think it didn't work...oh and then it did work...

Is there a way to get rid of that delay? There is no delay on the main greeting, only on the sub greeting.

[eddiehsieh]

Assuming you are using Nupoint Call Director for AA, check the "Maximum DTMF Length" on your main menu if it's set to 1.

[Enobaham]

It is set to 1.

[eddiehsieh]

Ok, gonna suggest something very silly but did happen to me once, any chance the recording itself has a 2 second delay?

[sunspark]

hi ,

in the Menu propreties , check :

** Maximum DTMF Length : 1
** Timeout  : 1

Note : If the timeout is set to 0 seconds the system defaults the timeout to 3 seconds.

Timeout : The number of seconds that the caller is given to respond with a valid key press as defined in the result.

[Enobaham]

Ok, gonna suggest something very silly but did happen to me once, any chance the recording itself has a 2 second delay?

No. It happened when we did a test records first as well. Same length of delay.

hi ,

in the Menu propreties , check :

** Maximum DTMF Length : 1
** Timeout  : 1

Note : If the timeout is set to 0 seconds the system defaults the timeout to 3 seconds.

Timeout : The number of seconds that the caller is given to respond with a valid key press as defined in the result.

Mine is set to:
Maximim DTMF Length: 1
Retry Count: 3
Timeout: 3

The main greeting which has no delay is set to:
Maximum DTMF Length: 4
Retry count: 3
Timeout: 3

Should I just copy that one and see if it makes a difference?

[eddiehsieh]

Ok, gonna suggest something very silly but did happen to me once, any chance the recording itself has a 2 second delay?

No. It happened when we did a test records first as well. Same length of delay.

hi ,

in the Menu propreties , check :

** Maximum DTMF Length : 1
** Timeout  : 1

Note : If the timeout is set to 0 seconds the system defaults the timeout to 3 seconds.

Timeout : The number of seconds that the caller is given to respond with a valid key press as defined in the result.

Mine is set to:
Maximim DTMF Length: 1
Retry Count: 3
Timeout: 3

The main greeting which has no delay is set to:
Maximum DTMF Length: 4
Retry count: 3
Timeout: 3

Should I just copy that one and see if it makes a difference?

As I suggested,”Maximum DTMF Length” should be set to “1” on main menu, otherwise the system is expecting more digits after you press “2”.

[Enobaham]

Yup. I had that backwards. I changed the DTMF setting no the main menu to 1 and it solved it. Thanks for all your input!