Author Topic: Phantom / HotDesk Profile  (Read 1354 times)

Offline tha5150

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Phantom / HotDesk Profile
« on: September 27, 2019, 04:30:56 PM »
We have a Brokerage team with a key-map associated and includes Park 1 - 6.. Park 6 is associated with 2022 and when I call, the button lights up on the phone, though does not actually ring the phone. This is intended for our Dispatch department, a group of 8 people, to put someone on hold, yell out "Billie Bob is on Park6" and the proper person will then pick up Billie Bob and work with them.

What we are trying to do is, use this as sort of the same thing, though this new employee is not in the same room and will not be able to hear someone say a call is for them. We would like 2022 essentially ring this other persons extension 246 with an audible ringer so she can hear it. If she is not there or available to pick up the phone, we would like it to either call the initial Dispatch hunt group 2000 or ring back to the person who initially took the call on the main Dispatch hunt group 2000. Lets say it was AJ at extension 267 and have it ring back an audible tone. Again, when someone doesn't pick up the call that was on the Park6, it will just sit there forever and ring back currently, also not audible tone so we do not know they have been on hold for, lets say 20 seconds and someone should be picking up that phone.

What would i need to change to do any of these options?


Offline DND ON

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Re: Phantom / HotDesk Profile
« Reply #1 on: September 27, 2019, 04:37:30 PM »
This is simple, but first we need to know exactly how the park positions are programmed, since park is not a feature native to the 250 platform.

Is 2022 a hunt group, and what is the button that lights on the phones?

Offline tha5150

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Re: Phantom / HotDesk Profile
« Reply #2 on: September 27, 2019, 05:13:28 PM »
Home the snippit helps.
2022 is not a huntgroup, it is a phantom extension. So this is used pretty much as a hold button.

Offline Tech Electronics

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Re: Phantom / HotDesk Profile
« Reply #3 on: September 27, 2019, 06:20:33 PM »
Tha5150,

Well, create a new phantom that you will “park” a call on.

Make sure it has no system forwarding paths on it so the call will Recall back to the extension that put it on hold there.

Then create a Secondary Extension key of the phantom on the phone you want to be alerted.

If you have more than one person that will get the secondary extension button then you will need to create a system forwarding path on the phantom for IC Calls. Set the path to go to a Call Routing Announcement that plays a message that says this call has been answered. Don’t forget to set the system forwarding path for immediate so the CRA answers as soon as it is called. A transferred call is not an IC call so it is handled differently by the phantom. Any calls on hold there will still recall back as well.

Thanks,

TE


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Offline DND ON

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Re: Phantom / HotDesk Profile
« Reply #4 on: September 28, 2019, 04:03:10 PM »
Or...

Create a hunt group with phantom 2022 and ext. 226 as members in an extension list, recalling to hunt group 2000. Make Park 6 the new hunt group - calls parked will ring on ext. 226, flash on the others, and recall to dispatch.

Or...

Twin ext. 226 to phantom 2022 using DEE. Calls will ring on ext. 226, flash on the others, then recall to the person parking the call.


 

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