We have a 3300 cx ii. 3 different companies programmed in the pbx with different tenant numbers. 1, 2, and 3. Issue is with company 2
When a call comes in during night mode it is forwarded to a speed call which calls the owners cell phone. The issue is that the caller id showing up on the owners phone is the wrong caller id. It is the caller id from company 1 (Not even his own, which is company 2). He would like the calling parties caller id to be passed on to his cell phone.
When a call comes in, it hits mailbox 4000 which gives them the AA tree. The issue I can't seem to work around is that 4000 does not show up in the User and Services Configuration sheet where I could then add a CPN substitution. The only COS I can find for 4000 is on the MiCollab NuPoint web console.
It seems to be using the default (company 1) main number as the caller id sent to the owners cell phone. How can we get it to work so the callers caller id can be sent to the owners cell phone so he knows who is calling?
We looked at setting up a phantom but that seems convoluted and not actually a phantom. If there is a work around for this then any help would be greatly appreciated.
