forward always from XXX

[dg]

Hi folks,
I'm not sure it this is a 3300 thing or a MAS/NuPoint thing...
We have several main numbers that forward to the NuPoint directly, and ring some groups before going to VM.
When the calls hit the groups, it always says 'forward always from XXX' (XXX being the voice mail box number/extension.)

How can I change that to say the actual name of the VM "person" instead of the extension?
For example, 'forward always from Cadillac Service.'
The numbers are named in MAS as well as in the corporate directory, so I don't see where this setting might be.

Any suggestions are welcome.
Thanks,
-dg

[mark.vanderheijden]

Hi,

you can check the COS setting "Prefer Name for Call Information", but you have to test on wich COS is has to be activated.

Gr. Mark