We have a Brokerage team with a key-map associated and includes Park 1 - 6.. Park 6 is associated with 2022 and when I call, the button lights up on the phone, though does not actually ring the phone. This is intended for our Dispatch department, a group of 8 people, to put someone on hold, yell out "Billie Bob is on Park6" and the proper person will then pick up Billie Bob and work with them.
What we are trying to do is, use this as sort of the same thing, though this new employee is not in the same room and will not be able to hear someone say a call is for them. We would like 2022 essentially ring this other persons extension 246 with an audible ringer so she can hear it. If she is not there or available to pick up the phone, we would like it to either call the initial Dispatch hunt group 2000 or ring back to the person who initially took the call on the main Dispatch hunt group 2000. Lets say it was AJ at extension 267 and have it ring back an audible tone. Again, when someone doesn't pick up the call that was on the Park6, it will just sit there forever and ring back currently, also not audible tone so we do not know they have been on hold for, lets say 20 seconds and someone should be picking up that phone.
What would i need to change to do any of these options?
