Cx wants the page button to also place caller on hold

[Enobaham]

While on an active call, the cx would like to press the page button to page AND place the caller on hold at the same time. When I called in from an external number and the cx pressed page, I believe I was put on hold because the call did not disconnect and the cx was able to return to my call after paging.

However 2 things are happening when they press page right away instead of pressing hold first.
1. I, the caller, did not hear any MOH which I normally hear if they press the hold button first.
2. The cx said his line button was not lit anymore which he thought meant he hung up on me.

Is there a way to have the page button put the caller on hold and page at the same time? 

[Tech Electronics]

Enobaham,

The system isn’t designed to work that way. The correct way is to put a call on hold and then press the page key.

What you could try is creating a personal speed dial that uses the feature code for hold then pause then the feature code for page, but I have never tried that.

Keep in mind that you have to use an ! prior to a feature code in a personal speed dial.

Thanks,

TE


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[Enobaham]

That's an interesting idea. I will have to try that and see what happens.
So setting up the system speed dial would look something like this?
ID = 0
Number = !335P!7

[Tech Electronics]

Enobaham,

Yes, that is what I was referring to.

Thanks,

TE


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