6930 "incompatible firmware" bootloop

[carnotlife]

Pulled brand new 6930 out of the box [Rev B12(10.9)] and hooked it up to my VOIP network. It got an IP address but failed to download the firmware update (currently running 1.04.00.069) with the error "Upgrade main not required (incompatible version)". It should pull my latest firmware from the MiVB (1.04.00.090) but it's not having it. I pulled another new 6930 from the shelf (with the same initial firmware) and it downloaded and upgraded the firmware without any issues.

Question is what do I do with the failed one (other than go 'Office Space' on it)? I saw references to manual firmware upgrade procedures but can't find any documentation in the manuals on how to get the firmware and then details on how to load it? I did reset the phone to factory defaults without any change.

Happy to do the work if you can point me to a document with reasonable instructions.

Thanks.

[johnp]

There was a batch of phones that had this issue. I think they were manufactured in November of last year. I logged into one I had with this issue and saw it had Minet and Sip versions, while working phones had Minet and Minet

[VinceWhirlwind]

I was able to replace a phone's Minet firmware with SIP firmware but was utterly unable to change a SIP 69xx to a Minet one.

[mprez]

I was just pointed out that I may have a similar problem.

http://mitelforums.com/forum/index.php?topic=13719.0

Mine was in 2020 manufactured. Rev C02(B22)

Do I have to worry?