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ACD Login Agent name not syncing with Prarie Fyre report
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Topic: ACD Login Agent name not syncing with Prarie Fyre report (Read 1024 times)
HungryHippo
Jr. Member
Posts: 66
Karma: +0/-0
ACD Login Agent name not syncing with Prarie Fyre report
«
on:
June 13, 2019, 04:22:05 PM »
Im not too familiar with prariefyre but I have an ACD agent whose name has been changed in mitel, and manually changed on prariefyre but on the ccmweb report its still showing the old agent name.
Mitel 3300
PrarieFyre - 7.1.3.0 (7.1.07135.1)
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boycey9
Full Member
Posts: 182
Karma: +4/-0
Re: ACD Login Agent name not syncing with Prarie Fyre report
«
Reply #1 on:
June 14, 2019, 05:43:12 AM »
Check name of associated employee
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HungryHippo
Jr. Member
Posts: 66
Karma: +0/-0
Re: ACD Login Agent name not syncing with Prarie Fyre report
«
Reply #2 on:
June 18, 2019, 12:14:02 AM »
The name is correct and the other thing is why do I have to manually change it on prariefyre, doesnt it sync automatically? How can I force it to sync? Thanks!
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Tom2018
Jr. Member
Posts: 58
Country:
Karma: +2/-0
Re: ACD Login Agent name not syncing with Prarie Fyre report
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Reply #3 on:
July 05, 2019, 02:41:17 AM »
Hi,
the sync runs over every midnight, but yo can manually trigger it over the Your Site Explorer. (Enterprise->Telephone system->Operations->Run)
regards,
Tom
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