« previous next »
Pages: [1]   Go Down

Author Topic: ACD Login Agent name not syncing with Prarie Fyre report  (Read 1005 times)

Offline HungryHippo

  • Jr. Member
  • **
  • Posts: 66
  • Karma: +0/-0
    • View Profile
ACD Login Agent name not syncing with Prarie Fyre report
« on: June 13, 2019, 04:22:05 PM »
Im not too familiar with prariefyre but I have an ACD agent whose name has been changed in mitel, and manually changed on prariefyre but on the ccmweb report its still showing the old agent name.

Mitel 3300
PrarieFyre - 7.1.3.0 (7.1.07135.1)
Logged

Offline boycey9

  • Full Member
  • ***
  • Posts: 182
  • Karma: +4/-0
    • View Profile
Re: ACD Login Agent name not syncing with Prarie Fyre report
« Reply #1 on: June 14, 2019, 05:43:12 AM »
Check name of associated employee
Logged

Offline HungryHippo

  • Jr. Member
  • **
  • Posts: 66
  • Karma: +0/-0
    • View Profile
Re: ACD Login Agent name not syncing with Prarie Fyre report
« Reply #2 on: June 18, 2019, 12:14:02 AM »
The name is correct and the other thing is why do I have to manually change it on prariefyre, doesnt it sync automatically? How can I force it to sync? Thanks!
Logged

Offline Tom2018

  • Jr. Member
  • **
  • Posts: 58
  • Country: de
  • Karma: +2/-0
    • View Profile
Re: ACD Login Agent name not syncing with Prarie Fyre report
« Reply #3 on: July 05, 2019, 02:41:17 AM »
Hi,

the sync runs over every midnight, but yo can manually trigger it over the Your Site Explorer. (Enterprise->Telephone system->Operations->Run)

regards,
Tom
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10