Hello. I have created a ring group with the ring group mode as Terminal Ring with the other settings left as defaults. This ring group has 4 members who are hot desk users that log into an extension. I tried calling the ring group pilot number where only one member was logged in but I am getting a NO DISTB message. However, if I call this user directly using their hot desk ID, it works.
I also noticed under Ring Group Members in the Ring Groups form that the available user's presence changed to Absent.
What could be the reason why the pilot ring group number is not ringing the phone?