Hunt Group - Distributed, then Ring All

[saubermfg]

Hi there,

I am able to achieve the items below with a Hunt Group with the ACD Hunt Group feature set to Yes, and the Return ACD Calls to Hunt Group feature set to Yes:

• Alternate calls to Extension A, between extensions B and C
• If B is in DND mode, just ring C
• If C is in DND mode, just ring B

What I would like to happen if both B and C are in DND mode

• Ring extensions D, E, F, G together
• If B - G are in DND mode, go to the main mailbox

Thanks for any thoughts you all have here. Also, if only part of this is achievable, I'd be interested in understanding that as well.
John

[Tech Electronics]

Saubermfg,

I have never set anything like this up before so I don't have much faith in this working, but this is what I would try to do without changing your original setup too much.

Create a Call Routing Announcement, Set the Day and Night Greetings to Nothing, Set the Digit Translation Timeout to the Main MBX
Create a new Hunt Group.
Create an Extension List with extensions D, E, F, and G
Put the Extension List in the new Hunt Group
Set the Recall to the Call Routing Announcement
Set the Recall timer to how ever long you want the call to go unanswered with users available before sending it to the new Call Routing Announcement for the Main Mailbox to answer.

Set the original Hunt Group Recall to the new Hunt Group extension
Set the Recall timer to how ever long you want the call to go unanswered with users available before sending it to the new Hunt Group to get answered.

If this doesn't work than I would try to figure out what the customer is really trying to accomplish with this scenario and find a solution that would accomplish the end goal.

Thanks,

TE

[NTEDave]

The main problem you are going to have with this is calls will not bounce to the next location based on status IE all in DND or Busy.

They will only go once the Recall Timer has expired.

A compromise will have to be met with this one I think.

[Tech Electronics]

NTEDave,

Phone Manager now gives the MiVO-250 path unavailable options so that isn't a true statement anymore if they have one or if they want to buy one.

If they really want this feature they can spend the $$ to get it.

Thanks,

TE

[saubermfg]

Thanks everyone for your replies. Just for the record, I am the customer...we manage the Mitel system ourselves, hence my novice questions.

We had success with Tech Electronics' suggestion with small modifications. We are dropping the requirement for alternating rings for our reception.

[NTEDave]

NTEDave,

Phone Manager now gives the MiVO-250 path unavailable options so that isn't a true statement anymore if they have one or if they want to buy one.

If they really want this feature they can spend the $$ to get it.

Thanks,

TE

Thanks TE, I did actually have a reply typed out that said you could do it with Intelligent Router but whenever you mention spending more money to a customer it's normally a non starter!