Author Topic: MiContact Center vs Mitel 3300 ICP IVR configuration  (Read 1285 times)

Offline synthesis

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MiContact Center vs Mitel 3300 ICP IVR configuration
« on: August 06, 2019, 05:41:35 AM »
Hello. While administering a Mitel 3300 ICP, I have always configured the IVR menu using the Voice Mail forms in the web interface. Recently, a service provider upgraded the MiContact Center server and ended up configuring the IVR menu using the IVR Routing section in YourSite Explorer. I checked the IVR configuration that I configured on the Mitel 3300 ICP and found that they were not removed.

So my question is, how is it possible that both the Mitel 3300 ICP and MiContact Center IVR configurations coexist? Is there some setting that was changed to give preference to one over the other?


Offline JasonTaylor

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Re: MiContact Center vs Mitel 3300 ICP IVR configuration
« Reply #1 on: August 09, 2019, 04:46:17 AM »
You will dial separate hunt group numbers to dial each IVR, embedded HG will contain embedded voicemail ports and MiCC IVR will contain MiCC IVR ports, so they can co-exist, someone has just repointed the relevant DDI number to a different hunt group.


 

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