Hunt Group Out of Service

[pakman]

release 8.0
got a site that cannot dial the HG 6800. It can dial members of the HG and its always been able to dial it previously. 6800 shows up in the TD and RDN form. I tried created a static route using ARS digits dialed and it tells me digits already exist but 6800 is not in this form. Call rerouting is a shared form and on this particular pbx 6800 is not in there. Not sure what else I can do?

Thanks,

[ZuluAlpha]

On the site that can't dial it is 6800 set up as a system speed call?

[pakman]

On the site that can't dial it is 6800 set up as a system speed call?

No 6800 is not in this form. I did a locate hunt group number from this site and say's invalid pilot number but when I do this from a working site it pulls up fine.

[Sube100]

Can any other site dial it?
Are there any SDS errors?
When you do a LOCATE NUMBER or LOCATE FEATURE EXT in maintenance commands, does it come back with anything?

[johnp]

Did you do a loc num on the site that can't dial it?

[pakman]

Can any other site dial it?
Are there any SDS errors?
When you do a LOCATE NUMBER or LOCATE FEATURE EXT in maintenance commands, does it come back with anything?

yes, I can call from other sites but there is two sites that cannot. When I do a locate number from a site that's not working it comes back as "The number refers to a remote directory number" and if I look in the RDN form its in there. 

[pakman]

I've also done a RMESS verify to confirm to the two pbx's see each other. I can also call any other numbers on the PBX that has the HG 6800 built on it including other HGs.

[VinceWhirlwind]

Is there a line in those two controllers' ARS Digits Dialled that would catch the dialled number "6800"?

[pakman]

Is there a line in those two controllers' ARS Digits Dialled that would catch the dialled number "6800"?

No

as I stated in my first post when I tried to add a static route using ARS Digits dialed it tells me "The digits already exist" There is no 6800 in any of the fields on this form.

[johnp]

Did you do a dgt trace? it sounds like some conflict to me

[pakman]

Did you do a dgt trace? it sounds like some conflict to me

No, as I'm not sure I know about this command. I ran it and it returned
DGT Trace started:                                                             
6800 : Remote DN (664)                                                         
DGT Trace completed
based on help files I think this was a normal return and I did several other DIDs and got the same results except the (#) was different.

when I do a locate hunt group 6800 is says invalid pilot number. Is there some forms that need to sync up? Maybe I will delete 6800 and rebuild it. Will update this post with the results.