Yes the licensing can be strange for sure. Just looking at your pictures, I assume that this was purchased with the base of 16 users and 1 digital link. 10 additional users for AWC included by MiCollab. Purchased 8 standard UCC and additional mailboxes, looks like 10 added and 8 MiCollab. Seeing this, I think it has gone trough some upgrades and the MiCollab and mailbox were added at the same time with 2 additional for any auto attendant, general message box kind of thing.
Let me know if I am wrong. Where you are at and if everything was set up, you could move the user licenses above the 16 to the UCC ULM, they would appear in the MiCollab as basic licenses and in MCD as user. The benefit is they can be upgraded to Entry UCC then if needed Standard. The upgrade will add an additional mailbox as well as the additional EHDU for each.
Worked earlier this week on a similar conversion to get mailboxes. also it may or may not get an increase in voicemail ports depending upon how may get converted.
As far as I know - and it would have gone through me - we have had no licensing upgrades done since we purchased about 6-7 years ago.
We wanted auto-attendant, MiCollab for the front office, and conferencing.
We had set up teleworkers for the users with cell phones, but (at least at the time) the app sucked the batteries down so everyone stopped using it.
Now I was thinking I could maybe use those to put some phones into our branch offices as hot lines to the head office, but I will have to investigate that option.
We have upgraded the 3300 and MAS software, but I have never discussed any license upgrades.
I find it difficult getting information on the system and its capabilities as we don't really have a technical sales contact, end up hiring a tech for a service call and trying to get info that way.
It gets expensive though!
So these changes you outlined - I should hire a tech to come in and set them up?