Hi Dogbreath,
Thanks for your comment, I've had a look on the MiCC and SMDR Inspector. I'm not 100% sure this will do what I want. Am I right in thinking this is used for when CS agents dial out?
I'm looking for a way to run a report for when a DDI has been used by an external customer to call one of our CS agents, so incoming calls only, our agents would never use these DDI's to dial out.
Can this be done within SMDR???
Thanks for your help.