MiCollab Web Client: Can't connect to the server

[Tech Electronics]

MiCollab Guys,

So, I have been tasked with figuring out why this isn't working after the person who installed is no longer available to talk to. If I go through the normal process of putting in the following.

https:\\{micollab server}\ucs\micollab

I get to an invalid SSL Certificate page; easy fix there.

I click on the link to continue and get to a EULA page; Click Accept

I then get to a Login Page where I put in the username and password of a three different valid users with [Entry, Standard, and Premium] licensing.

After that I get an Error that states, "Can't connect to the server"

Didn't I just connect to the server?

What could be the duh thing here as I suspect this wasn't configured completely or correctly in the first place?

If I go to the following URI

https:\\{micollab server}\portal

I am get to the login page with no issue

I put in the username and password and it required me to change the password to meet the security limits

Then it brings me to a MiCollab End User Portal page that will allow me to change the following.

Settings
-User Information
--Email Address
-Preferences
--Prompt Language
--Default Page: Settings

Portal Password
-Use Password to log into this web-based interface and access your Mitel applications

Passcode
-You use your telephone login passcode to access applications, such as voice mail, from your phone. It is also used as your Hot Desk User login PIN. The default passcode is set by your administrator.

That is all I get access to at this point since the AWV is not setup at all.

Thanks,

TE

[Magpye]

Hi TE.

Micollab Web will give you the can't connect to server error if the hostname you browse to does not match the server and the cert.

So if the box is Micollab.customer.com then you need to browse to Micollab.customer.com and it needs a valid SSL cert.

Otherwise you only ever get to the log in page.

[Tech Electronics]

Magpye,

I was just using the IP Address not a FQDN to get to the webpage. I know they don't have an SSL because I noted that when I logged into the system.

Thanks,

TE

[ricvil]

You can try the "Using Let's Encrypt certificate authority (free certificate)" option under the Security->Web Server link.  Has been working great for us.

[johnp]

Yes this requires valid third party trusted certificate and internal hostname and best to have external dns resolution. I have done alot of testing where I've added the name to my pc host file to get past some issues