MiCollab 8.1.1.11
As we roll out the MiCollab app across our company we are finding the Chat service to be unreliable when users have multiple devices with the App. Case in point is users with the Smartphone App and the PC App. Inbound chats sometimes make it to both devices or sometimes to only one or the other. The App could be open and in the foreground on both devices and the chat simply refuses to show up on one of the two devices no matter how many tests we do. It does not matter if both devices are on the same LAN (no firewall) or on disparate networks. The result is the same. Any ideas where to look for in troubleshooting this problem?
On a related note, chats never sync across devices. The above issue could be mitigated if chats would somehow sync up every now and then, but that does not happen. Is this the way it's supposed to be? I look at the chats received on the iPhone and they are not all the same as the chats received on the PC. That is why it is so easy to notice chats are not making it to both devices.
Thanks.