Hello. I am administering a Mitel 3300 ICP. MiCollab server 8.1 and MiContact Center version 9.0.2.0 (including Ignite) were recently implemented by a service provider. Call centre agents are now using both the MiCollab and Ignite clients to handle calls. I am experiencing issues with creating the Ignite user accounts. The instructions that the service provider gave me were to a) create a user account (with the Call Centre Agent role) in the MiCollab web interface and b) add the agents to the ACD agent skill group. After doing this, the agent can log into the MiCollab client with the created user account. However, if they use the MiCollab username and password to log into Ignite, it does not work.
So my question is, how do you create the user account for Ignite? I thought that Ignite uses the same user account as the MiCollab client.
