Customer has Calendar Integration, they confirm that it works for appointments that are scheduled significantly ahead of time, but if they claim that if an appointment is scheduled on the spot it doesn't update their Client (within a few minutes.)
Is there a time frame that the MiCollab Client and Outlook ping each other for calendar updates?
I'm skeptical that the customer is creating an appointment after the starting time of the appointment, and this is why the Client is not updating.
Any thoughts?