« previous next »
Pages: [1]   Go Down

Author Topic: Hunt Group - I will wait  (Read 776 times)

Offline mvaughn

  • Contributer
  • *
  • Posts: 17
  • Country: us
  • Karma: +0/-0
    • View Profile
Hunt Group - I will wait
« on: April 15, 2019, 12:39:25 PM »
We currently have 16 TNs for our teletime server and have roughly 400 employees. At 5 o'clock when everyone clocks out obviously several employees will get a busy signal. Is there a way through Class of Service to have these calls automatically go to I will wait instead of presenting a busy signal?

thanks
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 692
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: Hunt Group - I will wait
« Reply #1 on: April 16, 2019, 04:03:39 PM »
I'm restating to make sure I understand:

At 5pm all, or most, employees calls the teletime server to clock out, but there are only 16 paths to accommodate the load?
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4099
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Hunt Group - I will wait
« Reply #2 on: April 16, 2019, 08:25:42 PM »
Why wouldn't you just let them camp-on to the group... Or make the 16 TN's a Ring Group and with a longer Call Queue timer?

Honestly... 16 lines for 400 employees to use at the same time seems... umm... incredibly inefficient.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10