Tech Electronics,
Someone else installed the MIVO-250
I have looked in the Feature Code folder and it has 0, 9, and then a bunch of 88xx codes and that's it.
I couldn't figure out how to get the external answering services phone number put in as an extension. The one place I found that allowed me to was under Users and I created a new one where I could put in the number as Home and use the DEE to send it that way but when I try it the phone simply rings and rings and won't get to the second step of sending me to the external answering service.
acejavelin,
I have also tried pressing the O with the X inside key and the phones asks for me to enter the feature number but as soon as I press 3 it says 'Invalid Feature Code'
Can you give us a screenshot of part of the FAC page?
BTW, the typical way to send calls to an external service after hours is to use a phantom extension, call forward it to the answering service, and set the night answer point for the trunks/CRT to that phantom. If the feature codes are changed to 88XX numbers, then that is the code, Call Forward Always might be 8855, and Remote Station Programming 8859.
Basically build a new extension as a Phantom, say 1999... then go to any phone and enter the Remote Station Programming FAC, then the password (1999 by default), then Call Forward Always FAC, then the Outgoing Trunk Group Extension or ARS FAC, then the destination number. After that you set the Trunk Group's Night Ring destination as 1999, or if using SIP/PRI you set the required DNIS numbers routing for night to 1999.
Again, this setup can vary tremendously depending on how you are setup. And this sounds like a very non-standard configuration.