Direct Voice Calls

[NEPhoneGuy]

Documentation is showing that Direct Voice Calls override DND - is it not possible for DND or Make Busy to stop a Voice Call from occuring? If that's the case, a bit of a bummer for all users that can't see presence.

[Martin]

This may or may not help but I know that in call rerouting you get the option to change the "call rerouting DND type" which I believe by default is set to internal only.

By direct voice calls do you mean someone calling externally to a specific extension?

You can change this from internal, to internal-external or all.

[NEPhoneGuy]

This may or may not help but I know that in call rerouting you get the option to change the "call rerouting DND type" which I believe by default is set to internal only.

By direct voice calls do you mean someone calling externally to a specific extension?

You can change this from internal, to internal-external or all.

In this case, it's a feature access code that establishes a two-way intercom call with another station. The rerouting form doesn't seem to apply here and the system help for Direct Voice Calls  explicitly states that DND is overridden, I guess I was just seeing if anyone had any other experiences with it.